FAQs

Tidda AI Monitoring Dashboard FAQs

Tidda AI is a digital assistant that helps you and your caregiver to monitor anytime and anywhere.

Tidda AI is always within your reach as an App in your smartphone. You may find Tidda AI app at Android/Store and install it in your phone. Tidda AI assistant takes it from there. Tidda AI helps you further to create your profile, connect to wearables (e.g. Tidda Healthwatch), answer health questions, and give you insight on your health.

Just ask Tidda AI „help“ and she will tell you what she is able to do and how you may benefit from Tidda AI.

Tidda AI Monitoring Dashboard is a Web-based platform that enables you as user of Tidda AI app or your caregivers to monitor your health remotely. In this platform, you are able to see in real-time all the health parameters that are tracked with Tidda connected devices (e.g. healthwatch).

You are also able to see trends of the health data over time. For example, in your Dashboard you are able to get visualizations of the data tracked with your Tidda Healthwatch such as the steps, heart rate, blood pressure and sleep over time.

If you need to share your health profile data with someone else, such as your doctor, a family member, or your caregiver, then you may simply give them access to your Tidda AI Monitoring Dashboard. In the Dashboard the person with whom you share your data is referred to as „Caregiver“.

A powerful feature of the Dashboard is that caregiver not only gets real-time and continuous updates on your health data tracked in the app, but upon your consent they can also get more obvious notifications if some particular event occurs: e.g. blood pressure or heart rate is not within the normal expected range, or you constantly do not reach the set goals such as daily steps or expected sleep time.

This feature is powered through our intelligent analytics tools.

As a user of Tidda AI mobile app, you also get access to your Tidda AI Monitoring Dashboard through the app by asking Tidda AI yourself.

Step 1. In the app, ask Tidda AI:

„get access to Tidda AI Monitoring Dashboard“ or „get access to dashboard“

„authenticate to Tidda AI Monitoring Dashboard“

Step 2. After providing your email address, Tidda AI will send you an email with a link, which you may simply click to enter the Dashboard.

From there, just follow instructions to update your login information for further use.

Tidda Healthwatch FAQs

First, check the bracelet is energized or not; Second, Put the bracelet near the mobile phone, and try connecting the bracelet.

If you are still unable to connect the bracelet by above operations, try switching off and on the mobile phone Bluetooth once, or restart the mobile phone.

The connecting time may be different each time as the signal is disturbed in Bluetooth wireless connection. If it is not connected for a long time, make sure your operation is done in the place where there is no disturbance of magnetic field or Bluetooth device.

The mobile phone Bluetooth services become abnormal accidentally in re-starting up, so that the Bluetooth may not be connected.

The mobile phone Bluetooth is connected normally when you restart the mobile phone.

First check the mobile phone Bluetooth is switched on and the bracelet is connected or not; Second/ check the bracelet APP is running (or backstage running) for Android system.

Note: FLY memory cleaner and some keeper software may clean or intercept tasks, please add APP to the white list.

You have to confirms that a switch for message push is opened on the phone client.

You have to confirm that message can be displayed normally in the mobile phone notification bar. The message push on the bracelet is completed by reading the message from the mobile phone notification bar; the bracelet will not receive the push if there is no message in the mobile phone notification bar (you need to find notification settings in the mobile phone settings, turn on the notification switch of WhatsApp, Facebook, SMS and mobile phone client)

You have to open the auxiliary function settings of the bracelet client. (You have to find auxiliary function in mobile phone settings, open the auxiliary function settings of the bracelet client)

Note: stay in a calm state while measuring heart rate, and make sure the bottom of the bracelet isn't too tight or has a gap. Don't wave arms during measurement.

The deviation between the measured values of the bracelet and the blood pressure monitor is determined by many factors. The blood pressure monitor is located in the brachial artery and the bracelet is located in the two main branches of the arterioles.

Under normal circumstances, there will be a difference between the aortic and arterioles blood pressure measurements, about 3 to 40; if you use a bracelet and a blood pressure monitor to measure at the same time, because blood flows in the artery in a centrifugal direction, the bandage of the blood pressure monitor keeps the part right below the middle of your elbow under pressure and temporarily prevents the blood from flowing smoothly down the lower branch of the artery; and increases vascular tension, which will cause greater deviation between the upper and lower blood pressure measurements.

Bath water temperature is relatively high, there will be a lot of vapor, and vapor is in the gas phase, with small molecular radius, it is easy to infiltrate from the shell gap of the bracelet; when the temperature drops down, it will condensate into liquid droplets, which will easily cause short circuit inside the bracelet, damage the ring circuit board, and then damage the bracelet.

Please consult your doctor before you take part in a new sport.

ECG device FAQs